Effective Date: January 1, 2024
Kupuna Life values your privacy. This Privacy Policy outlines the information we collect from clients, families, and visitors to our website, how we use it, and how we protect it.
1. Information We Collect
We collect personal information to provide and improve our services. Information we may collect includes:
Contact Information: Name, address, phone number, and email address.
Service-Related Information: Details you provide regarding in-home care needs, schedules, and preferences.
Communication Records: Notes on inquiries or feedback provided through email, phone, or online forms.
We may also collect non-personal information automatically, including IP addresses, browser type, and usage data, to help improve our website’s functionality.
2. How We Use Your Information
We use your information to:
- Schedule and provide in-home care services.
- Communicate about appointments, updates, and billing.
- Personalize our services and improve customer support.
- Respond to inquiries, feedback, and service requests.
- Comply with legal and regulatory obligations.
- Marketing: We may occasionally send information about new services, events, or newsletters.
You can opt out of marketing communications at any time.
3. How We Protect Your Information
We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. This includes data encryption, secure access controls, and regular security assessments. However, no security system is completely secure, and we cannot guarantee absolute security.
4. Sharing of Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with:
Service Providers: Trusted partners who assist us in operating our business and delivering services, such as billing and customer support, and only as needed to perform their duties.
Legal Compliance: If required to comply with applicable laws, regulations, or legal processes, or to protect our rights and safety.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements.
6. Your Rights
Depending on applicable laws, you may have the right to:
- Access and request a copy of the personal information we hold about you.
- Correct any inaccurate or incomplete information.
- Request deletion of your information, subject to legal limitations.
- Object to or restrict certain processing activities.
To exercise these rights, please contact us using the information provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us at:
Kupuna Life
Email: info@kupunalife.com
Phone: 808 272 8100
Address: 1440 Kapiolani Blvd. Suite 1015 Honolulu, HI 96814