At Kupuna Life, we use the AxisCare Mobile App to help streamline your caregiving shifts—making it easier to clock in/out, check your schedule, track mileage, and more. Whether you’re new to the app or need a refresher, this guide will walk you through the essentials.

📱 Getting Started: Download the App

1. Open the App Store (iPhone) or Play Store (Android).
2. Search for “AxisCare”.
3. Download the app — it’s completely free!

🔐 Logging In

1. Activate Your Account

If it’s your first time logging in:

• Enter your agency’s server number (available from your Kupuna Life office).
• Enter the email associated with your AxisCare profile.
• You’ll receive an activation code via email.
• Enter your code (you may also be asked to verify your birthdate and ZIP code).
• Create a password and you’re ready to go!

2. Log In

• Username: Your first and last name (e.g., johndoe)
• Password: The one you set during activation

🏠 Home Screen Overview

From your home screen, you’ll see:

• Your scheduled visits
• The date/time of each shift
• Client addresses with a link to open in Maps
• Optional: “Start Travel Time” or “Call” the client (if enabled)

⏱ Clocking In & Out

To clock in:

1. Tap on the scheduled visit.
2. Click the Clock In button when you arrive.

To clock out:

1. Complete any required documentation (ADLs, Notes).
2. Tap Clock Out.

⚠️ Important Notes:

• You may only clock in/out within a set window (e.g., 15 minutes before/after your shift).
• You must be near the client’s location (geo-fence) to clock in/out.
• Once clocked in/out, times cannot be changed.

✅ Filling Out Visit Details

• ADLs: Check off all completed activities.
• Notes: Add any relevant shift notes.
• Breaks: Select the type of break and enter time or use the break timer.
• Mileage: Enter miles driven.
• Expenses: Record any work-related expenses.
• Travel Time: Log time spent traveling between visits.

📅 Schedule Tab

• Open Visits: Accept or decline available shifts.
• Calendar View: See your weekly schedule and visit details.

💬 Chat Tab

Receive and respond to direct messages from the Kupuna Life office. You’ll get a notification when there’s an unread message.

🚨 Alerts Tab

• Clock In/Out Reminders
• Expiring Certifications
  Stay on top of important updates!

⋮ Options Menu

Tap the three dots in the top right corner:

• Refresh your screen
• Sign Out
• View App Info

🦠 COVID-19 Symptom Screener

Before clocking in, you may be asked:

1. Are you feeling any COVID-like symptoms?
2. Have you been in contact with anyone diagnosed with COVID-19?

Answer honestly to ensure safety for all clients.

❓ FAQ: Common Clock-In Issues

Can’t clock in/out?

• You may be too early/late for the time window.
• You may be outside the client’s home.
• You might not have a scheduled visit — call the office to confirm.
• You may need to complete ADLs/Notes before clocking out.

If you have any trouble with the app or your login, feel free to reach out to the Kupuna Life office for support.